Shipping & Delivery Policy

Your Order Is On Its Way

Every Pawmery piece is made specifically for your pet — there's no warehouse, no mass production, nothing sitting on a shelf waiting for you. Once you place your order, we get to work designing and making your piece just for you.

Here's everything you need to know.

1. How Our Process Works

Step	Timeline
🎨 Design & Production — We design your pet's portrait, send it for your approval, and produce your item	1–3 business days
📦 Shipping — Handed to our carrier and delivered to your door	Remainder of delivery window
✅ Total Estimated Delivery	10–15 days from order date

Note: Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing the next business day.

2. Shipping Rates

Order Total	Shipping Cost
Under $100	Standard shipping rate shown at checkout
$100 and above	FREE

Shipping is calculated automatically at checkout based on your order total.

3. Track Your Order

Once your order ships, you'll receive a shipping confirmation email with your tracking number. Please allow 24–48 hours for the tracking link to go live.

You can check your order status anytime through the link in your email.

4. Address — Please Double-Check

Please make sure your shipping address is correct before placing your order. If a package is returned to us due to an incorrect or incomplete address, we'll reach out to arrange reshipment — additional shipping costs may apply.

Pawmery is not responsible for packages delivered to an address that was entered incorrectly at checkout.

5. Lost or Missing Package?

If tracking shows "Delivered" but your package hasn't arrived:

Check with neighbors, your building's front desk, or mailroom
Give it 1–2 extra business days — carriers sometimes scan early
Still missing? Email hello@pawmery.com with your order number and we'll investigate right away

If the carrier confirms your package is lost, we'll resend your order or refund you in full.

6. Damaged in Transit?

If your order arrives damaged, photograph the packaging and the item, then contact us within 15 days of delivery at hello@pawmery.com. We'll arrange a free remake and resend.