Do I need to upload a photo of my pet?
It depends on the product. Blankets, mugs, phone cases and socks are designed from your pet's photo: you upload it at checkout, we draw the portrait and email you a free mockup to approve before production. Ornaments and T-shirts are pick-your-breed designs: you choose the breed on the product page, and ornaments also take your dog's name. No photo is needed for those.
How can I contact customer service?
Email hello@pawmery.com. We reply within 24 to 48 hours. Please include your order number for anything about an existing order.
Do you offer free shipping?
Yes. Orders of $100 and above ship free. For orders under $100, the standard shipping rate is shown at checkout.
How long does delivery take?
Every item is made to order. Allow 10 to 18 days from the order date to delivery, which includes 1 to 3 business days of design and production. You will get a tracking number by email once the order ships.
Do you offer express shipping?
No. We offer one standard shipping option. Because each item is produced after you order, there is no faster option at this time.
Do you have active discount codes or promotions?
Yes. Code PAW takes 10% off your order. Ornaments are also discounted in packs: Pack 3 saves 15% and Pack 5 saves 30%. T-shirts: buy 2 and save 15%, buy 3 and save 20%. Pack and multi-buy discounts apply automatically on the product page.
Do you ship internationally?
Yes. We ship to the United States, Canada, Australia and the United Kingdom. Shipping is calculated at checkout, and orders of $100 and above ship free.
Do you have retail store locations?
No. Pawmery is an online store only, at pawmery.com.
Do you offer bulk or wholesale orders?
No, we do not have a wholesale program. For several dogs or several gifts, ornament packs of 3 or 5 and the T-shirt multi-buy discount are the best value.
Can I return or exchange an order?
All sales are final because every item is made to order for your pet. If something is wrong on our side, we fix it: print defects, manufacturing defects, wrong items, or packages with no tracking movement for 20 or more days are remade or refunded at no cost. Email hello@pawmery.com within 15 days of delivery with your order number and a photo of the issue.